Shelter Information
Where are you located and what are your hours?
Mat-Su Animal Care is located at 9470 E. Chanlyut Circle between Central Landfill and the Recycle Center off 49th State Street.
HOURS
11:00 a.m. - 6:30 p.m. Tuesday through Saturday.
746-5500
What other shelters are in the area?
There are many animal shelters and rescue groups in the valley. For a complete listing of these, please look in the yellow pages or visit the following website: www.petfinder.com
How do I turn in my pet to your shelter?
We know the decision to surrender your pet is never an easy one, however, if you are unable to find a different home for your pet please know that there is no guarantee that we will be able to.
If you feel that you have no other choice but to surrender your pet to us, we are open from 11:00 a.m. - 6:30 p.m. Tuesday – Saturday.
Please, do not "let it go". Dogs especially do not adapt to the wild.
My pet died. What are my options?
You can bring your deceased pet to Mat-Su Animal Care for disposal. Mass cremation is $30 for the first 25 pounds, then $1.00 for each pound after that. Private cremation is available for $80.00 for the first 25 pounds, then $2.00 for each additional pound.
Are you a No-Kill shelter?
Although we do our best to find every healthy, adoptable pet a good home, we are not a No-Kill facility. Through a variety of programs, we make every effort to place all adoptable animals in our care. Still, some animals are humanely euthanized due to lack of resources and homes. No-kill facilities have limited space and resources as well, but they can also limit their intakes. Mat-Su Animal Care works with many rescue groups to help place the adoptable pets in our care.
Adoption
How much does it cost to adopt a pet?
Adopted animals are spayed or neutered and given age appropriate vaccinations but may need boosters in the future. Dogs are $119.50, cats $104.50, pets that are already spayed or neutered are considerably less. All pets are adopted out licensed and microchipped.
What kinds of pets do you have for adoption?
Mat-Su Animal Care has many great dogs and cats available for adoption. Occasionally we have rabbits, turtles, fowl and small livestock. To find the right one for you, visit the shelter or browse www.petharbor.com
Pet Health
What vaccines does my new dog need?
Please see a veterinarian for more information about vaccines and your dog’s health. Vaccines are an important part of keeping your dog healthy. Beginning at six to eight weeks of age, puppies should be given a vaccine that protects against distemper and parvo. Your dog will need yearly boosters to remain protected from these diseases.
What vaccines does my new cat need?
Vaccines are an important part of keeping your cat healthy. Beginning at eight to nine weeks of age, kittens should be given a vaccine that protects against feline distemper and other diseases.
Cats adopted from the shelter receive FVRCP, Revolution, and rabies vaccines
I adopted a pet from your shelter and he is now sick. What do I do?
Although all pets adopted from Mat-Su Animal Care have had their basic vaccinations and spay/neuter surgery, we cannot guarantee the health of any adopted animal. We pride ourselves in only adopting out healthy animals but not all animal diseases have symptoms right away. When you adopted your pet from us, we provided you with a list of valley veterinarians who offer a variety of health checks with your adoption. Please check your adoption paperwork for the list and take your pet in for the checkup.
Unfortunately, Mat-Su Animal Care does not have veterinary staff available to provide medical help once a pet is adopted. If your pet is showing signs of illness, take him or her to a veterinarian for treatment. Remember, most illnesses can be easily treated if they are diagnosed early. If you wait to provide treatment for your pet, you risk your pet’s health and a larger vet bill. If your pet is having complications related to the spay/neuter surgery, please call us at 746-5500.
My pet is sick and I can’t afford to take him to the vet. Can you help?
Unfortunately, Mat-Su Animal Care does not have the resources to provide veterinary services to the public. If your pet is ill or injured, please contact your veterinarian or look in the yellow pages.
My pet needs to be put to sleep. Can you help?
We know that the decision to put your pet to sleep is a very difficult one but sometimes it is the best one. Our euthanasia fee is $25.00. Cremation is an option to consider. Mass cremation is $30 for the first 25 pounds, then $1.00 for each pound after that. Private cremation is available for $80.00 for the first 25 pounds, then $2.00 for each additional pound.
Enforcement
How much is a rabies vaccination and a license?
Mat-Su Animal Care charges $10 to vaccinate the animal you're adopting or your impounded animal if necessary. Licenses are $15 for sterilized dogs and cats and $30 for unsterilized dogs/cats.
I lost my pet. Do you have him?
Due to the large volume of animals we care for and variation in descriptions, we are unable to tell you over the phone or by email if we have your pet in our care. As we don’t want to give you wrong information, please visit our shelter every two days to look for your lost pet. You should also place flyers in your neighborhood and check at the other shelters in our community. Keep looking for at least 10 days. Many pets are found by community members who may not bring the animal into a shelter for several days. You might also try www.petharbor.comGood luck!
If I have found a lost pet and the owner does not call, can I keep it?
In the Borough, the law states that if you keep a dog or cat and care for it for more than ten consecutive days, you automatically become the owner of the animal. If you desire to keep the dog or cat for yourself, it is wise for you to contact Animal Care to report finding the animal. That way you have proof as to the length of time it has been in your possession should the original owner come along at a later date and want the animal back.
I found a dog/cat. What do I do?
If you are within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston.
If you are outside the city limits you can bring the animal to Mat-Su Animal Care. We are open Tuesday – Saturday from 11 a.m. to 6:30 p.m. If we aren't open you can deposit the animal in the night drop located to the left of the Drop Off doors.
If you are unsure if your property is inside city limits, look it up on our myProperty website.
If you are unable to bring the dog in, you can call us at 746-5500 and an Animal Care Officer may pick up the dog.
Once a stray enters our facility, he is held for a minimum of 72 hours in the hope of finding the owner. If the animal is licensed or microchipped, we will attempt to contact the owner and hold the dog for up to five days.
Once the holding period is up, the animals health and temperament are evaluated to determine eligibility for adoption.
There are a lot of stray or feral cats in my neighborhood. What do I do?
If you do not have a live animal trap Mat-Su Animal Care can loan you one for a refundable $75 deposit.
What is the difference between a stray and a feral cat?
A stray cat is an un-owned animal that you see in your neighborhood that is friendly and enjoys human contact. A feral cat has had little or no human contact during its natural life. Many people consider feral cats to be nuisances because they reproduce at an alarming rate, resulting in more cat problems and public health concerns.
I found an injured animal. What do I do?
If you are within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston.
If you are outside the city limits you can bring the animal to Mat-Su Animal Care. We are open Tuesday – Saturday from 11 a.m. to 6:30 p.m. If we aren't open you can deposit the animal in the night drop located to the left of the Drop Off doors.
If you are unsure if your property is inside city limits, look it up on our myProperty website.
If you are unable to bring the animal in, you can call us at 746-5500 and an Animal Care Officer may pick up the animal.
My pet is in your shelter. What will it cost to get him out?
If your pet is currently at the shelter you may need to pay impound and other fees before he can be released to you. The fees vary depending on the type of pet you have, the amount of time your pet stays in our facility, and other factors. Please call us at 746-5500 between 11:00 a.m. and 6:30 p.m. Tuesday – Saturday.
I was cited by a Mat-Su Animal Care Officer. What do I do?
If you have been cited by an Animal Care Officer, then you have been issued a ticket that outlines the details of the steps you need to take. Please refer to your citation for the date, time and location of your hearing.
My dog bit someone. What do I do?
If your dog has been involved in a bite to a human, please call us at 746-5500 between 11:00 a.m. and 6:30 p.m. Tuesday – Saturday to report the bite incident. All dogs and cats that have bitten are required by state law to be quarantined for ten days. Dogs that were not leashed at the time of the bite or do not have a current license and rabies vaccination are usually quarantined at our facility or at a veterinarians office. Animals that are vaccinated and licensed at the time of a non-severe bite may be quarantined in the owners home at the discretion of the Animal Care Officer.
A dog bit me. What do I do?
If you have been bitten by a dog, please seek appropriate medical attention. The doctor will report the bite incident to us.
How many pets can I have in my house?
You may have as many pets as you can afford to care for, but having five or more dogs or cats over the age of six months requires a kennel or cattery license.
What can I do about a dead animal on the road?
If the animal is within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If it is outside the city limits you may contact us at 746-5500 and an Animal Care Officer may pick up the animal. If you are unsure if your property is inside city limits, look it up on our myProperty website.
How do I report animal cruelty or dog fighting?
If the activity is within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If it is outside the city limits please call us at 746-5500 and speak to an Animal Care Officer. If you are unsure if the activity is inside city limits, look it up on our myProperty website.
My neighbor’s dog keeps getting out. What do I do?
Stray dogs can be a nuisance or even a danger to themselves or others. All dog owners in the Borough are required to keep their dogs confined or on a leash. They also must have current rabies vaccines and license. If the dog is within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If it is outside the city limits please call us at 746-5500, Tuesday – Saturday from 11 a.m. to 6:30 p.m. and speak to an Animal Care Officer. If you are unsure if your property is inside city limits, look it up on our myProperty website.
My neighbor’s dog barks all the time. What do I do?
If the dog is within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If it is outside the city limits please call us at 746-5500, Tuesday – Saturday from 11 a.m. to 6:30 p.m. and speak to an Animal Care Officer. If you are unsure if your property is inside city limits, look it up on our myProperty website.
My neighbor has aggressive dogs. What do I do?
If you feel the dog is a real threat, report it to the police. If the dog is within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If it is outside the city limits please call us at 746-5500, Tuesday – Saturday from 11 a.m. to 6:30 p.m. and speak to an Animal Care Officer. If you are unsure if your neighbor's property is inside city limits, look it up on our myProperty website.
My neighbor is not taking care of his pets. What do I do?
Suspicions of animal cruelty or neglect should be reported to your local law enforcement agency. If the dog is within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If it is outside the city limits please call us at 746-5500, Tuesday – Saturday from 11 a.m. to 6:30 p.m. and speak to an Animal Care Officer. If you are unsure if your neighbor's property is inside city limits, look it up on our myProperty website.
Someone is poisoning my cats. What do I do?
The outdoors can be a dangerous place for your cat. An outdoor cat encounters many dangers from poisonous anti-freeze and other chemicals, to cars, dogs and feline diseases. For this reason, Mat-Su Borough Code dictates that all animals be continuously under restraint. Indoor cats live five to seven times longer that a cat living outside. If you are within the city limits of Palmer, Wasilla, or Houston, contact their police department at the following numbers: 745-4811 for Palmer, 352-5401 for Wasilla, and 892-6447 for Houston. If you are outside the city limits please call us at 746-5500, Tuesday – Saturday from 11 a.m. to 6:30 p.m. and speak to an Animal Care Officer. If you are unsure if your property is inside city limits, look it up on our myProperty website.
I need some information about wolf hybrids. Can you help me?
Mat-Su Animal Care has no authority over wild animals. It is unlawful, without a permit issued by the Alaska Department of Fish and Game, for a person to possess, transport, sell, advertise or otherwise offer for sale, purchase, or offer to purchase a wolf hybrid. Please call Fish & Game, their Palmer office number is 746-6300
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